Privacy Policy

At StchNow, we understand that we're handling your personal information, and we take that responsibility seriously. This Privacy Policy explains how we collect, use, and protect your data across all our platforms: our mobile applications, website, social media channels, and offline stitching operations centers (collectively, the "StchNow Interfaces").

For the purpose of this policy, "Personal Data" refers to any information that can identify you, such as your name, phone number, address, account details, online identifiers, photos, and videos. "Data Subjects" are you : our existing and potential customers whose personal data we process.

By using any of the StchNow Interfaces (including our Android and iOS apps, website, admin portal, self-styling design features, order placement workflows, machine learning-supported style predictions, AI-led design/preference learning, "My Orders" management, and online payments) and providing your personal information, you agree to the terms of this Privacy Policy. You consent to us processing your personal information for the purposes outlined here.

By registering or subscribing to our services and providing your contact details (email, mobile number, shipping address, etc.), you agree to receive information about products and services from CHAD Enterprises (referred to as "the Company"). This Privacy Policy complies with the Global Data Protection Regulation (GDPR) standards.

Your use of any StchNow Interfaces signifies your acceptance of the latest terms in this Privacy Policy. We may update these terms from time to time due to operational or regulatory requirements, and your continued use means you accept those changes.

Your Consent to Data Processing

You freely consent to us processing your personal data to give you access to the StchNow Interfaces. You confirm this consent is specific, informed, and an unambiguous indication of your wishes.

Mandatory Personal Data we collect includes your name, size details, style preferences, email address, mobile number, and shipping address for verification. Please note, while we sell children's products, they are for purchase by adults. If you are under 18, you may only use StitchNow Services with the involvement of a parent or guardian.

You also consent to us contacting you regarding our business relationship using the information you provide. We encourage you to read our "Terms of Use" to make informed decisions. If you have any questions or concerns about this policy, please email us at contact@stchnow.com/ stchnow@gmail.com

If you use features that allow you to disclose personally identifiable information (like comments or feedback), please be aware that others might read, collect, or use that information. You agree not to provide personally identifiable information through such features, and we are not responsible for any such data you choose to share. StchNow may include third-party advertising and links to other websites and apps. These third-party advertising partners may collect information about you when you interact with their content, advertising, and services.

We may ask for credit card information for verification purposes only and do not store this information on our servers.

Protecting Your Privacy

Your privacy is incredibly important to us. We follow systematic and strict procedures to protect the security of the information and data stored on the StitchNow Interfaces. The information you share is stored on a secure server with encryption and can only be accessed for official purposes. Any employee who violates our privacy or security policies related to customer data is subject to disciplinary action, including possible termination and legal prosecution.

Children's Data Protection Rights

While our services are designed for adult use, we understand that children (under 18) may sometimes interact with our platform. We have designed our processes and systems with this in mind, recognizing that children need particular protection due to their reduced awareness of online risks. Protecting children's personal data is central to our operations, and we ensure it is handled with fairness and in compliance with data protection principles. Children's personal data is strictly not shared with any third party. We only collect basic personal data for children and do not handle sensitive personal data as defined by regulations.

Registration for Children: When signing up, you (or your parent/guardian, if you are a minor) will need to provide basic mandatory information such as email ID, mobile number, name, date of birth (for minor users), address, and a password. We may also request details like school name, city, state, and country. Once registered, you can use your email ID and password to access your account. Parents/guardians guiding minor users should instruct children not to share other personal information on the platform when providing feedback, interacting, or otherwise.
Information We Collect: We collect both anonymous and personally identifiable information.
- Anonymous Information: This includes pages you view, search terms, your IP address, operating system, browser software, and internet service provider. We use this to improve security, analyze trends, and administer the site.
- Information You Give Us: We receive and store any information you enter on the StchNow Interfaces or provide to us in any other way. This includes, but is not limited to, your name, gender, email ID, mobile number, billing and shipping addresses, and physical characteristics for tailoring. You can choose not to provide certain information, but this might limit your ability to use some of our features. We use the information you provide to respond to your requests, customize future services, improve our offerings, and communicate with you. You must fill in all mandatory information to access our services. This information is used solely to grant you access to StchNow and is not shared with any other party. It is stored securely. You may also "like," upload images/content, or share content related to StchNow's business. Please note that you are solely responsible for ensuring that any image or text content you upload does not violate copyright or trademark laws. Additionally, the StchNow Interfaces may ask you to provide mobile numbers/email IDs of friends to invite them to subscribe. This information will only be used for that specific purpose.
- Information from Systems: We receive and store certain types of information when you interact with us. Like many websites, we use "cookies" and obtain information when your web browser accesses StchNow or advertisements/content served by us on other websites.
- Email Communications: To make our emails more useful and interesting, we often receive a confirmation when you open emails from the Company (if your computer supports this). We also compare our customer list with lists from other companies to avoid sending unnecessary messages. If you don't want to receive emails from us, please email us at contact@stichnow.in/stchnow@gmail.com.
- SMS Communications: Subject to your confirmation, we may use your registered mobile number to send transaction-related SMS messages, even if you have DND services activated.
- Information from Other Sources: We might also receive information about you from other sources and add it to your account.
- Payment Information: We do not collect credit/debit card or net banking details directly on our website or portal. When you click "Pay Now," you are redirected to a secure payment gateway or bank's internet banking website to complete the transaction. You will provide your card or net banking details directly on that secure page. We do not store any bank-related information in our records, and our staff will not have access to this sensitive information. Any sharing of your sensitive personal information with a third party will only happen with your prior written permission.

How Your Personal Data is Used

We use your personal information to provide, style, stitch to your measurements, develop, and improve the products and services we offer. These purposes include:

Service Delivery: For custom measurements, styling, precise stitching, and the purchase and delivery of products and services. We use your personal information to fulfill orders received on the StchNow Interfaces and to communicate with you about your orders, products, services, and promotional offers.
Support and Troubleshooting: To provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of StchNow Services.
Personalized Experience: To recommend features, products, and services that might interest you, identify your preferences, and personalize your experience with StchNow Services.
Legal Compliance: In some cases, we collect and use your personal information to comply with laws (e.g., collecting establishment and bank account information for identity verification).
Fraud Prevention: We use personal information to prevent and detect fraud and abuse, ensuring the security of our customers.

GDPR Compliance

StchNow adheres to GDPR principles for collecting, using, transferring, and deleting personal data:

Lawful Processing: Ensuring all data processing is legal.
Legal Purposes: Collecting data for specific, explicit, and legitimate purposes.
Limited Use: Only using data for the purposes for which it was collected.
Accuracy Assurance: Taking all reasonable steps to ensure data is accurate and up-to-date.
Limited Duration: Keeping data for no longer than necessary.
Secure Processing: Ensuring appropriate technical and organizational measures to protect data security.

Your Data Subject Rights:

We ensure you have the following individual rights:

Right to Be Informed: About how your data is used.
Right to Access: Your personal data.
Right to Rectification: To correct inaccurate data.
Right to Data Portability: To receive your data in a usable format.
Right to Erasure: To have your data deleted (also known as the "right to be forgotten").
Right to Restrict Processing: To limit how your data is used.
Right to Object: To certain types of data processing.
Rights Related to Automated Decision-Making and Profiling: To understand and challenge automated decisions.
Special Rights for Children Data Subjects: Enhanced protections for minors' data.

We do not collect sensitive personal data as defined by GDPR. Personal Data refers to any information about an identified or identifiable natural person (data subject), someone who can be identified directly or indirectly by reference to an identifier (e.g., name, ID number, location data, online identifier) or factors specific to their physical, physiological, genetic, mental, economic, cultural, or social identity.

We ensure your Personal Data is:

Processed lawfully, fairly, and transparently.
Collected for specified, explicit, and legitimate purposes, and not further processed incompatibly with those purposes.
Adequate, relevant, and limited to what is necessary for processing.
Accurate and, where necessary, kept up to date; reasonable steps are taken to erase or rectify inaccurate data promptly.
Kept in a form permitting identification for no longer than necessary.
Processed securely, protecting against unauthorized/unlawful processing, accidental loss, destruction, or damage.

Cookies

You don't have to accept cookies to use your account, but they can enhance your experience. Cookies are simple text files that identify your computer to our server as a unique user, saving you time by remembering your preferences. We use cookies only to improve our services, not to obtain other personally identifiable information. Our cookies are virus-free and don't contain personal details. You can configure your browser to prevent cookies, but this may limit some site features.

Server Logs

To ensure smooth surfing, each time you visit StchNow, our system collects certain statistical information. These statistics are used solely to understand user behavior and trends (e.g., page requests) and do not identify your personal details. We use this data to understand how the StchNow Interfaces are being used.

Usage by Children

Children should always seek their parents' consent before providing any information about themselves or their family members online.

You can visit StchNow without revealing personal information. However, some pages or services require registration/login. We collect this information to better understand your needs and provide better services. If you choose not to provide this information, you may still access other parts of the StitchNow Interfaces. To access certain services or offerings, you may be asked for personal information to enable us to contact you via email, mobile, or postal mail; to provide information about our services, special deals, and promotions; to measure consumer interest; to customize user experience; to enforce legal terms; to perform market research; to offer service extensions; or to detect and protect against error, fraud, and criminal activity.

By providing such information, you accept that we may use your personal information to improve the StchNow Interfaces, review usage, enhance content and design, improve promotional efforts, and develop product offerings and services (including content submission, leaderboard acknowledgment, etc.).

If you need to update or correct your personal information, please send updates and corrections to support@stichnow.co(assuming this is the new support email). We will make all reasonable efforts to incorporate the changes. You may opt-out of the use of your information as set forth by contacting us at support@stichnow.com/stchnow@gmail.com.

StchNow may update this policy at its discretion and will notify you of significant changes by placing a prominent notice on the StitchNow Interfaces or by sending you an email.

Security

We implement appropriate technical and security measures to prevent unauthorized or unlawful access, accidental loss, destruction, or damage to your information. When we collect data through the StchNow Interfaces, your personal details are collected on a secured server. Payment details are entered on the Payment Gateway's or Bank's page on a secured SSL connection. Data is transferred between the bank and gateways in an encrypted manner.

While we strive for 100% security, please remember that no system is entirely impenetrable. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. Except on the payment gateway page, please do not submit or send your debit or credit card or any other banking details to the website, provided email IDs, or any other IDs. We maintain physical, electronic, and procedural safeguards for the collection, storage, and disclosure of your information. Our security procedures may occasionally require proof of identity before disclosing personal information to you. You are responsible for protecting against unauthorized access to your password and your computer.

Safety and Security Tips

Protect Your Passwords/Login Information:
- Keep your passwords private. Anyone who knows your password can access your account.
- When creating a password, use a mix of letters, numbers, and symbols, and aim for 6-15 characters. Avoid dictionary words, your name, email address, or easily obtainable personal information.
- Change your password periodically for better protection.
- Avoid using the same password for multiple online accounts.
- If logging in from a public computer, always log out when you finish your session instead of just closing the page.
Ensure Your Devices are Protected:
- Make sure your personal computer, mobile phone, or other electronic devices are secured with up-to-date antivirus software and firewalls.

Terms of Use, Notices, and Revisions

If you choose to visit the StchNow Interfaces, download, and use any apps published by CHAD enterprises, your visit and any privacy dispute are subject to this Privacy Policy and our Terms of Use. This includes limitations on damages, dispute resolution, and the application of Indian laws and the jurisdiction of Hyderabad, Telangana courts.

If you have any privacy concerns regarding the StchNow Interfaces, please contact us with a thorough description, and we will do our best to resolve it. Our business is constantly evolving, and our Privacy Policy and Terms of Use will also change. Please check our website frequently to see recent updates. Unless stated otherwise, our current Privacy Policy applies to all information we hold about you and your account.

Grievance Officer

For any grievances, please find the details of our Grievance Officer below:

Email: grievance@stchnow.com Address: 4-7-402, raghavendranagar, Hayathnagar, Hyderabad, Telangana - 501505

The Grievance Officer is designated as per applicable laws, including but not limited to the Information Technology Act, 2000, and the Consumer Protection Act, 2019, and the Rules enacted under those laws.