How we work with you

Free shipping in India on completed stitch and collection orders, unless we tell you otherwise for a remote area or special courier. We also ship worldwide; international duties and courier fees (if any) are yours.

• Typical turnaround for standard stitch is about 7–10 days after fabric is with us and measures are confirmed; complex / custom work often needs 15–20 days.
• Timelines are best-effort and can move with fabric pickup, workload, festivals, or logistics.
• Full payment is due before delivery dispatch (labour and any open visit fees). We may hold the garment until the balance is clear.
• Please check the parcel with the rider when possible. Fit or quality concerns should reach support within 48 hours of receiving the order (see alterations).

Home measurement, fabric pickup, and home alteration are available only in serviceable pin codes shown in the app. Visit fees follow the published rate card for your city (fabric pickup vs measure + pickup).

• Visits are best-effort. Weather, traffic, or capacity can delay a booked slot.
• Online / video measure is free of visit fee where offered.
• You can cancel or change an open visit on your order until the studio confirms / freezes the order.
• Measures and photos you share are used only to stitch and support your order (see Privacy).

Basic size adjustments on garments stitched by StchNow may be offered as goodwill within our published window after delivery. Style or design changes are a new job and are charged.

• After delivery, you may raise one free home visit on that order for a small alteration issue (or accept one if Support proposes it). Further visits are charged.
• The studio decides whether labour is goodwill or charged; that decision is final. Free visit does not always mean free labour.
• We do not cover alterations so a piece fits a different person.
• Paid alteration home visits use the normal visit fee; labour is separate.
• Quality or stitching concerns: contact us within the goodwill window after delivery. We may repair defects at our cost; you may need to cover shipping if we ask you to send the piece back.

• Prices are in Indian Rupees. Catalogue stitch labour is labour-only when you provide fabric; add-ons and custom work may be quoted.
• Online payments go through secure third-party gateways (UPI, cards, net banking). We do not store your full card or bank details.
• Visit fees and labour can also be settled offline / WhatsApp as arranged with the studio; staff mark them paid on your order.
• Studio-added lines (extra garments or quotes) may need your approval on the order page before work continues.

Custom work cannot always be cancelled once fabric is with us or cutting / stitching has started.

• Cancellation is usually not possible if fabric has been picked up or sourced, cutting has started, or work has begun on the cloth.
• Before that, message support with your order reference; we will confirm what can be stopped.
• Visit-only cancellations: cancel from your order while the visit is still open and the order is not frozen.

Full legal wording lives in Terms & conditions and Returns & refunds.

• Customer support: +91 93809 26028 · contact@stchnow.com
• Grievance officer (IT Act / Consumer Protection): grievance@stchnow.com